A specialized analysis highlights a subtle phenomenon in the workplace: a progressive loss of the ability to simulate enthusiasm, which manifests through shortened messages and reduced interaction. Researchers call this phenomenon 'surface acting' (superficial emotional presence) and associate it with emotional exhaustion, a measurable cost of the discrepancy between genuine emotions and expected behaviors at work. A meta-analysis of 95 studies encompassing over 23,000 employees confirmed a strong link between surface acting and exhaustion, as well as within departments. The results suggest that this correlation is more pronounced in Anglophone business environments compared to Latin European ones. [1]
- Categories:
- Society
